www.watertowertextiles.ca

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Frequently Asked Questions

Shopping In-Person

Can shop in person?

Yes, our showroom is open at 229 St Clair St in Chatham, Ontario. We are open 10-4, Tuesday-Friday and 10-3 on Saturdays.

Do I have to wear a mask to shop in store?

Mask mandates have ended in Ontario. We respect your choice to still wear a mask if it makes you feel more comfortable. Hand sanitizer is still available by the door.

We ask that you do not come in if you are sick, and please don’t bring your sick children in.

Do you offer sewing lessons?

We are hoping to be able to offer sewing lessons in the near future. Please email us below to indicate your interest and we will email you when they begin.

If you are interested in teaching sewing lessons related to sew clothes with knit fabric and PDF patterns, we’d love to hear from you.

What is the best way to get a hold of you?

We hope to have our phones in working order very soon. Please email us using the contact form below.

Ordering

Can I add to my order?

Yes, if your order has not shipped yet, you can place another order and choose “add to my previous order” at checkout.

Will you hold my order?

Yes, we’d be happy to. There are various options at checkout to indicate you’d like us to hold it, or to add to it and continue to hold or ship now.
If you are holding your order for a particular fabric to come back in stock, please let us know what fabric you are waiting for.

Are there any current coupons?

Any sales or promotions are sent out by email first, then promoted on social media and this website. You can sign up to receive our email newsletter on the home page. Some sales are exclusively shared via email.

Do you have bulk discounts or wholesale pricing?

Yes.  If you add 10 or more meters (quantity 20) to your cart, it should automatically discount 10%.  Some fabrics have further discounts for higher quantities.  We can roll your larger quantity on to a bolt by request, and we also sell by the full roll (50-75 meters).  For more info on by the roll pricing, please contact us via the form below.

Shipping

Do you offer local pick up?

Yes, there is an option at checkout for local pick up. You we receive an order when your order is ready for pick up. 

How long will it take to get my order?
We do our best to get orders out the same day or next business day from receiving them.   With the exception of big sales or special events.
We ship via Canada Post from Leamington, Ontario.  Shipping times are approximately 1-3 days within Ontario, 2-3 days to Quebec, 4-5 days to the Maritimes/Prairies, and around 7 days to BC/up north.
Will you rush my order?

Yes, you can add a note to your order to please ship ASAP, or email us for courier rates.

Will you ship half a meter or trim via lettermail?

Since it cannot be tracked, we do not send any product by lettermail, except for swatch cards.

My tracking says delivered, but I didn’t get my package. Help!

This rarely ever happens, but if it does, we can help.  Sometimes the parcel is marked delivered and shows up the next day.  If not, 24 hours after your parcel is marked delivered we are able to file a claim with Canada Post.  They will auto-reply to us that they will look into it for 5 days, so it’s a bit of slow process.  While you are waiting, please contact your local post office and also speak with your local mail carrier to see if you can find out more info.  Keep us posted on any developments, and we will do the same.

Fabric

Do I need to wash my new fabrics?

Yes, all fabric should be washed before using to pre-shrink it and to get rid of any dirt/chemicals from manufacturing and transport.

How do I wash my new fabrics?

We are working on adding washing instructions to our website.  A very general guideline: you can wash everything on normal.  Wool, rayon, foil/hologram, swim fabric, and bamboo should be hung to dry.

Will you help choose fabric that matches another fabric?

Absolutely.  You can ask on our Facebook group (and possibly get matches we haven’t even thought of yet) or email us at the email address below.

Can you get in something different than what you carry?

We often source fabric in addition to those we carry.  At this time our focus is knit fabric, so if there is something you are looking for, please let us know and we’ll see what we can do.

If you have additional questions, we are happy to help!  Contact us via one of the methods below and we will get back to you as soon as we can during business hours.